Privacy Policy
How ICG Globe collects, uses, and protects personal information when you enquire, book, or use our immigration and study-abroad services — including advertising and analytics.
1. Who We Are
ICG Globe (“ICG Globe”, “we”, “us”, or “our”) is the operating brand of an overseas education and Canadian immigration consultancy founded in Toronto, Canada. Regulated Canadian immigration services are provided under IOIO Immigration Consulting Services Ltd., in accordance with applicable requirements for authorized immigration professionals.
We help students and families with study-abroad planning, admissions guidance, and immigration pathways (including study permits, work permits, visitor and super visas, Express Entry / PNP, sponsorship, and related advisory services), as well as consultations, assessments, bookings, and payments through our website and related systems.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, contact us, book a consultation, complete an assessment or enquiry form, make a payment, communicate with us (including by email, phone, or WhatsApp), or otherwise interact with our services, advertising, or online platforms.
By using our website or providing personal information to us, you acknowledge this Privacy Policy. Where required by law, we will obtain appropriate consent for commercial electronic messages and certain marketing uses.
2. Scope and Relationship to Our Terms
This Privacy Policy should be read together with our Terms & Conditions. Our Terms describe service fees, responsibilities, and that we do not guarantee immigration or admissions outcomes. This Privacy Policy focuses on personal information.
If you do not agree with this Privacy Policy, please do not use our website, submit forms, book consultations, or provide personal information to us.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
Identity and contact details — name, email address, phone number (including WhatsApp), country/city, preferred contact method, and similar details you provide.
Enquiry, assessment, and case information — education history, work history, immigration goals, travel/visa history, language test information, family information you choose to share, and other details submitted through contact forms, multi-step assessments, questionnaires, uploads, or during consultations.
Booking and service details — appointment date/time, service selected, notes relevant to your consultation or file, communication history with our team, and records needed to deliver or follow up on services.
Payment and billing information — invoice references, amount, currency, payment status, and limited transaction metadata. Card details are typically processed by our payment providers (such as Stripe) and are not stored in full on our servers.
Marketing and advertising data — campaign source, ad click identifiers, form submission context, interests inferred from site interactions, and records of consent/opt-out for emails or other marketing.
Technical and usage data — IP address, device/browser type, pages visited, referring URLs, approximate location derived from IP, cookies and similar technologies, and analytics events.
We may also receive information from you in person at our offices (Toronto / Markham and international offices such as India and Hong Kong), from public sources where lawful, or from service providers acting on our behalf.
4. How We Collect Information
We collect personal information when you:
• fill out contact, assessment, consultation, payment, or other forms on our website;
• book appointments through our online booking tools;
• call, email, message (including WhatsApp), or chat with us;
• engage us for consultations or ongoing services;
• interact with our ads, social media, or remarketing tools and then visit or contact us;
• otherwise voluntarily provide information.
We also collect certain information automatically through cookies, pixels, tags, analytics, and similar technologies when you use our website.
5. Why We Use Personal Information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
Provide services — respond to enquiries; schedule and deliver consultations; assess suitability for study or immigration pathways; prepare advice; manage client files; and communicate about your matter.
Operate our business — process payments; issue receipts; prevent fraud/abuse; maintain records required for professional, legal, tax, and regulatory purposes; improve our website and service quality.
Marketing, advertising, and business development — contact you about our services, consultations, events, content, and offers that may be relevant to your enquiry or goals; run and measure online advertising (including search, social, and display/remarketing); build audiences; and follow up with leads who contacted us or submitted forms. Where CASL or similar laws require express consent for commercial electronic messages, we will seek that consent and honour unsubscribe requests.
Analytics and improvement — understand how visitors use our site, which pages and campaigns convert, and how to improve content and user experience.
Providing contact and related details through our forms or booking tools means you understand we may use that information to contact you about your request and, where permitted, about related ICG Globe services. You may withdraw marketing consent at any time without affecting services you have already engaged, subject to legal/record-keeping requirements.
6. Ads, Cookies, Analytics, and Tracking
We use cookies and similar technologies, and we may work with advertising and analytics partners (for example Google-related tools, social platforms, and CRM/marketing platforms) to:
• remember preferences and keep the site working;
• measure traffic and campaign performance;
• deliver and optimize ads — including showing our ads to people who visited our site or who share characteristics with our clients/enquirers;
• understand whether ads lead to form fills, bookings, or calls.
These tools may collect or receive identifiers and usage data on our site and across other sites/apps. You can control cookies through your browser settings and, where available, platform ad settings or opt-out tools. Blocking cookies may limit some site or tracking features, but you can still contact us by phone or email.
7. When We Share Information
We do not sell your personal information. We may share personal information with:
• Service providers who help us operate (website hosting, email delivery, booking software, CRM such as HubSpot, payment processors, analytics/advertising platforms, IT/security providers), under obligations to use the information only for providing services to us;
• Professional advisors (legal, accounting) where needed;
• Government authorities, educational institutions, or other third parties when you instruct us to do so as part of an application or service, or when disclosure is required or permitted by law;
• Business transfer parties, if we restructure, merge, or transfer assets, subject to appropriate protections.
Regulated immigration services remain subject to applicable professional confidentiality and regulatory requirements.
8. International Transfers and Offices
ICG Globe serves clients internationally and maintains a presence connected with Canada, India, Hong Kong, and other locations as published on our site. Personal information may be processed or accessed in Canada and in other countries where we or our service providers operate. Those countries may have different privacy laws than your home jurisdiction. We take steps we consider appropriate in the circumstances to protect personal information when it is transferred or accessed across borders.
9. Retention
We retain personal information only as long as needed for the purposes described in this Policy, including to provide services, maintain professional and business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory requirements. Retention periods vary by record type (for example, marketing lead records vs. active client files).
When information is no longer required, we will destroy, erase, or anonymize it in a secure manner, subject to backup and archival systems.
10. Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure; if you believe your interaction with us has been compromised, contact us promptly.
11. Your Choices and Rights
Subject to applicable Canadian privacy law (including PIPEDA) and any other laws that apply to you, you may have the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent for optional uses (such as marketing), where consent is the basis for processing;
• unsubscribe from commercial electronic messages using the link in our emails or by contacting us.
We may need to verify your identity before fulfilling a request. Some information may be exempt from access or correction (for example, solicitor-client privileged records, or information about others). If we cannot fulfil a request, we will explain why where we are permitted to do so.
12. Children’s Privacy
Our services are directed to adults and families making education or immigration decisions. We do not knowingly collect personal information from children under 13 for marketing purposes. If you believe a child has provided personal information inappropriately, contact us and we will take reasonable steps to delete it where required.
13. Third-Party Links and Platforms
Our website may link to third-party sites, payment pages, booking widgets, social networks, or review platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated Policy will be effective when posted on this page unless otherwise stated. Continued use of our website or services after an update constitutes acknowledgment of the revised Policy where permitted by law.
15. Contact — Privacy Enquiries
For privacy questions, access/correction requests, or complaints about our personal information practices, contact:
ICG Globe / IOIO Immigration Consulting Services Ltd.
Email: globeicg@gmail.com
Phone / WhatsApp: +1 (647) 616-5278
Canada offices: Toronto and Markham, Ontario (as listed on our website)
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or another applicable privacy regulator.
16. Acceptance
By submitting your information, booking a consultation, making a payment, or otherwise using our website or services, you confirm that you have read this Privacy Policy and understand how we handle personal information, including contacting you in connection with your enquiry and related ICG Globe services as described above.
ICG Globe (“ICG Globe”, “we”, “us”, or “our”) is the operating brand of an overseas education and Canadian immigration consultancy founded in Toronto, Canada. Regulated Canadian immigration services are provided under IOIO Immigration Consulting Services Ltd., in accordance with applicable requirements for authorized immigration professionals.
We help students and families with study-abroad planning, admissions guidance, and immigration pathways (including study permits, work permits, visitor and super visas, Express Entry / PNP, sponsorship, and related advisory services), as well as consultations, assessments, bookings, and payments through our website and related systems.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, contact us, book a consultation, complete an assessment or enquiry form, make a payment, communicate with us (including by email, phone, or WhatsApp), or otherwise interact with our services, advertising, or online platforms.
By using our website or providing personal information to us, you acknowledge this Privacy Policy. Where required by law, we will obtain appropriate consent for commercial electronic messages and certain marketing uses.
2. Scope and Relationship to Our Terms
This Privacy Policy should be read together with our Terms & Conditions. Our Terms describe service fees, responsibilities, and that we do not guarantee immigration or admissions outcomes. This Privacy Policy focuses on personal information.
If you do not agree with this Privacy Policy, please do not use our website, submit forms, book consultations, or provide personal information to us.
3. Personal Information We Collect
Depending on how you interact with us, we may collect:
Identity and contact details — name, email address, phone number (including WhatsApp), country/city, preferred contact method, and similar details you provide.
Enquiry, assessment, and case information — education history, work history, immigration goals, travel/visa history, language test information, family information you choose to share, and other details submitted through contact forms, multi-step assessments, questionnaires, uploads, or during consultations.
Booking and service details — appointment date/time, service selected, notes relevant to your consultation or file, communication history with our team, and records needed to deliver or follow up on services.
Payment and billing information — invoice references, amount, currency, payment status, and limited transaction metadata. Card details are typically processed by our payment providers (such as Stripe) and are not stored in full on our servers.
Marketing and advertising data — campaign source, ad click identifiers, form submission context, interests inferred from site interactions, and records of consent/opt-out for emails or other marketing.
Technical and usage data — IP address, device/browser type, pages visited, referring URLs, approximate location derived from IP, cookies and similar technologies, and analytics events.
We may also receive information from you in person at our offices (Toronto / Markham and international offices such as India and Hong Kong), from public sources where lawful, or from service providers acting on our behalf.
4. How We Collect Information
We collect personal information when you:
• fill out contact, assessment, consultation, payment, or other forms on our website;
• book appointments through our online booking tools;
• call, email, message (including WhatsApp), or chat with us;
• engage us for consultations or ongoing services;
• interact with our ads, social media, or remarketing tools and then visit or contact us;
• otherwise voluntarily provide information.
We also collect certain information automatically through cookies, pixels, tags, analytics, and similar technologies when you use our website.
5. Why We Use Personal Information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:
Provide services — respond to enquiries; schedule and deliver consultations; assess suitability for study or immigration pathways; prepare advice; manage client files; and communicate about your matter.
Operate our business — process payments; issue receipts; prevent fraud/abuse; maintain records required for professional, legal, tax, and regulatory purposes; improve our website and service quality.
Marketing, advertising, and business development — contact you about our services, consultations, events, content, and offers that may be relevant to your enquiry or goals; run and measure online advertising (including search, social, and display/remarketing); build audiences; and follow up with leads who contacted us or submitted forms. Where CASL or similar laws require express consent for commercial electronic messages, we will seek that consent and honour unsubscribe requests.
Analytics and improvement — understand how visitors use our site, which pages and campaigns convert, and how to improve content and user experience.
Providing contact and related details through our forms or booking tools means you understand we may use that information to contact you about your request and, where permitted, about related ICG Globe services. You may withdraw marketing consent at any time without affecting services you have already engaged, subject to legal/record-keeping requirements.
6. Ads, Cookies, Analytics, and Tracking
We use cookies and similar technologies, and we may work with advertising and analytics partners (for example Google-related tools, social platforms, and CRM/marketing platforms) to:
• remember preferences and keep the site working;
• measure traffic and campaign performance;
• deliver and optimize ads — including showing our ads to people who visited our site or who share characteristics with our clients/enquirers;
• understand whether ads lead to form fills, bookings, or calls.
These tools may collect or receive identifiers and usage data on our site and across other sites/apps. You can control cookies through your browser settings and, where available, platform ad settings or opt-out tools. Blocking cookies may limit some site or tracking features, but you can still contact us by phone or email.
7. When We Share Information
We do not sell your personal information. We may share personal information with:
• Service providers who help us operate (website hosting, email delivery, booking software, CRM such as HubSpot, payment processors, analytics/advertising platforms, IT/security providers), under obligations to use the information only for providing services to us;
• Professional advisors (legal, accounting) where needed;
• Government authorities, educational institutions, or other third parties when you instruct us to do so as part of an application or service, or when disclosure is required or permitted by law;
• Business transfer parties, if we restructure, merge, or transfer assets, subject to appropriate protections.
Regulated immigration services remain subject to applicable professional confidentiality and regulatory requirements.
8. International Transfers and Offices
ICG Globe serves clients internationally and maintains a presence connected with Canada, India, Hong Kong, and other locations as published on our site. Personal information may be processed or accessed in Canada and in other countries where we or our service providers operate. Those countries may have different privacy laws than your home jurisdiction. We take steps we consider appropriate in the circumstances to protect personal information when it is transferred or accessed across borders.
9. Retention
We retain personal information only as long as needed for the purposes described in this Policy, including to provide services, maintain professional and business records, resolve disputes, enforce agreements, and meet legal, tax, accounting, and regulatory requirements. Retention periods vary by record type (for example, marketing lead records vs. active client files).
When information is no longer required, we will destroy, erase, or anonymize it in a secure manner, subject to backup and archival systems.
10. Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information to protect against loss, theft, unauthorized access, disclosure, copying, use, or modification. No method of transmission or storage is completely secure; if you believe your interaction with us has been compromised, contact us promptly.
11. Your Choices and Rights
Subject to applicable Canadian privacy law (including PIPEDA) and any other laws that apply to you, you may have the right to:
• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• withdraw consent for optional uses (such as marketing), where consent is the basis for processing;
• unsubscribe from commercial electronic messages using the link in our emails or by contacting us.
We may need to verify your identity before fulfilling a request. Some information may be exempt from access or correction (for example, solicitor-client privileged records, or information about others). If we cannot fulfil a request, we will explain why where we are permitted to do so.
12. Children’s Privacy
Our services are directed to adults and families making education or immigration decisions. We do not knowingly collect personal information from children under 13 for marketing purposes. If you believe a child has provided personal information inappropriately, contact us and we will take reasonable steps to delete it where required.
13. Third-Party Links and Platforms
Our website may link to third-party sites, payment pages, booking widgets, social networks, or review platforms. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. The updated Policy will be effective when posted on this page unless otherwise stated. Continued use of our website or services after an update constitutes acknowledgment of the revised Policy where permitted by law.
15. Contact — Privacy Enquiries
For privacy questions, access/correction requests, or complaints about our personal information practices, contact:
ICG Globe / IOIO Immigration Consulting Services Ltd.
Email: globeicg@gmail.com
Phone / WhatsApp: +1 (647) 616-5278
Canada offices: Toronto and Markham, Ontario (as listed on our website)
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or another applicable privacy regulator.
16. Acceptance
By submitting your information, booking a consultation, making a payment, or otherwise using our website or services, you confirm that you have read this Privacy Policy and understand how we handle personal information, including contacting you in connection with your enquiry and related ICG Globe services as described above.